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Dear SaaStr: Should I Hire More FDEs or CSMs for Our AI Agent Product?
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Updated 3 hours ago
First seen March 21, 2026 05:23:16Stay on top of this story
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Quick Summary
Dear SaaStr: Should I Hire More FDEs or CSMs for Our AI Agent Product? That depends entirely on where your bottleneck actually is right now. In AI B2B, deployment is the new constraint — not retention. If customers are signing but not going live, or they’re live but underperforming, you need FDEs. If customers are... Continue Reading